Following is the specific return policy for requesting return or refund for items purchased from our website. All products on our website labelled as Indiavorks Fulfilled are plausible for return or refund subject to our terms for return/refund. Products which do not label as Indiavorks fullfilled are seller or manufacturer fulfilled.
What is an eligible return request?
A product purchased from our website may be eligible for return if • the return request is made within 48 hours from the time of delivery for damaged or defective items (in physically damaged condition or has missing part or accessories) • the return request is made within 7 days from the date of delivery for the items that are different from what you ordered.
When are returns/refunds not possible?
We support and adhere to our customer queries/requests and provide you our best possible services however, following are certain situations where we cannot fulfil your return/refund request, • If the item you wish to return/refund is not Indiavorks/seller fulfilled. • If the item when sold was marked as “Non- refundable” on the product detail page. • If the request for return is made after the prescribed window for placing the return request. How will my returns refunds be processed? Once you have requested for a return the product will be collected within 10 working days. We will initiate the refund once the package has been received and verified. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount reflect to you.